To ensure compliance with Centers for Medicare & Medicaid Services (CMS) marketing guidelines, Aetna Medicare has implemented a new process to monitor and resolve complaints against producers who sell their Medicare products to individual beneficiaries.
The new procedure will begin (or should I say, has begun) on July 1st, 2009.
To view the new procedure for agents who receive 5 or more complaints within a 4-month period, please visit our Certification Page for Aetna (the new procedure is near the bottom of the page).
